Categories
Delivery
5th Avenue Ltd. Online offers customers the chance to make purchases via our web site. The web site contains a selection of our most popular products from our wide range of 5th Avenue beauty supplies, Remember if you can’t find what you want online; why not visit our salons where our friendly and helpful staff will be happy to help you through with any inquiry.
Delivery ONLY in the Republic of Ireland 4.95e , please allow 1-3 working days from the time the order is placed to allow for order processing and packing.
Get it FREE!!
Free delivery on all orders over €100.00 if you order online.
After the payment has been confirmed, we make an effort to ship the order within 1-3 business days (excludes weekends, promotional periods, National/ Bank holidays in our country and unexpected busy periods). Though we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the manufacturer and that fact might delay your order. In any of the cases, we will inform you about it. Please note if an order is placed after 1pm on Friday it will likely not be dispatched before Monday/Tuesday.
If any concerns would arise regarding the order (delay in dispatch, incorrect delivery address, product specification, out-of-stock products, etc.), we will contact the client by e-mail. The order will not be proceeded until we receive an answer or until a certain amount of time will not pass. If no answer is received, the order will be cancelled and its payment reimbursed to the client.
Orders will be sent to the delivery address that you have submitted in your order form.
Order Tracking
After placing an order, you will receive an email from us containing all the details of your purchase. If you did not receive an e-mail with tracking information please remember to check your SPAM folder, as your mail server might forward it there.
After your order is dispatched, you will receive another email containing shipping details, like tracking number, expected delivery date, link for tracking website and any other additional information.
Return and Refunds
Returning an Item If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below:
Returns Procedure
For return email invoice and items from the list that you wish to return and fill in an appropriate reason code for retuning the goods to shop@5thavenue.ie.
– Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
– Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey. Please enclose your dispatch note/receipt within the parcel.
– Please pay the appropriate shipping costs and return the parcel to 5th Avenue Beauty Emporium, 45 Clarendon Street, Dublin, D02 PY19
– Request a proof of postage (5th Avenue Shop will not be liable for lost returns) Any underpaid returns may not be delivered to us and therefore will not be processed Please note,5th Avenue Shop will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).
Your refund will be processed, once it has been delivered and within 3 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment. We will refund you by the same payment method used to make the original order. If you have not received your refund after this time, please contact us via email shop@5thavenue.ie and we will be happy assist you.
